1. Conditions of Application

Subject to the terms and conditions set out in this Return and Refund Policy and forming part of the Terms of Service. MEKONG EXPORT COMPANY guarantees the rights of the Buyer by allowing the submission of a request for a return of the product and/or a refund before the expiry date. The period of MEKONG EXPORT COMPANY Guarantee has been set out in the Terms of Service.

2. Conditions of Return

A request for a return and refund can only be made in the following cases:

The Customer has paid but (i) does not receive the product, or (ii) does not receive all the products ordered, or (iii) receives a counterfeit or fake product;
The product is defective or damaged during transportation;
The Company delivers the wrong product to the Customer (e.g. wrong size, wrong color, etc.);
The product the Customer receives is clearly different from the information provided in the product description;

MEKONG EXPORT COMPANY always carefully considers each return/refund request from the Buyer and has the right to make a final decision on that request based on the above regulations and according to MEKONG EXPORT COMPANY’s Terms of Service.

3. No change of mind

Unless mentioned in this Return and Refund Policy, returns due to the Customer’s change of mind will not be accepted.

4. Return costs

4.1. In case of product defects caused by the company for reasons listed in section 2, the company will bear all costs.

4.2. In case of customer or shipping unit

The Buyer is supported with a part of the return cost according to MEKONG EXPORT COMPANY’s policy.