1. PURPOSE AND SCOPE OF COLLECTING CUSTOMER INFORMATION
A) PURPOSE OF COLLECTING INFORMATION:
(i) Assessing the reliability of Customers.
(ii) Serving the process of contacting and transacting between Customers and MEKONG EXPORT COMPANY
(iii) Supporting MEKONG EXPORT COMPANY to control counterfeit actions and risks of parties participating in providing and using services of MEKONG EXPORT COMPANY
B) SCOPE OF COLLECTING INFORMATION:
+ Full name of the person registering to purchase medicinal herbs.
+ Address, phone number, email address.
+ Quantity of products.
This is mandatory information that MEKONG EXPORT COMPANY requires customers to provide when registering to use the service.
2. SCOPE OF INFORMATION USE:
MEKONG EXPORT COMPANY uses member information to:
For transaction information:
– Send notifications about information exchange activities between members and MEKONG EXPORT COMPANY;
– Contact and resolve with members in special cases;
– Synthesize into general statistical data for analysis, evaluation, and statistics.
In addition to the above scopes, MEKONG EXPORT COMPANY does not use Member information for any other purposes and cases, nor share, disclose, and transfer to third parties, except:
– At the request of the Member himself.
– Perform obligations as prescribed by law.
3. INFORMATION RETENTION PERIOD
Members’ personal data will be retained until there is a request for cancellation or the member logs in and cancels it himself. In all other cases, members’ personal information will be kept confidential on the server of MEKONG EXPORT COMPANY rented by a third party.
4. PERSONS OR ORGANIZATIONS WHO HAVE ACCESS TO MEMBERS’ PERSONAL INFORMATION
– Members themselves.
– Website administrators: only granted viewing rights
– Website management.
5. INFORMATION COLLECTION AND MANAGEMENT UNIT:
MEKONG EXPORT COMPANY Address: No. 1b, Street No. 5, Hong Phat B Residential Area, An Binh Ward, Ninh Kieu District, Can Tho City;
Business license: 1801711494, first registered on November 2, 2021, Issued by the Department of Planning and Investment of Can Tho City
Representative: Ms. Tao Tuyet Trang – Phone: +84.93968.2992
6. VIEW AND EDIT INFORMATION:
– For personal information: Members can When there is a need to view and edit information, Members contact MEKONG EXPORT COMPANY’s administrator to approve the information.
– In addition, Members are responsible for immediately notifying MEKONG EXPORT COMPANY of any changes or discontinuation of use related to their email address or mobile phone number when registering for Membership.
7. RECEIVING AND SOLVING COMPLAINTS FROM MEMBERS RELATED TO PERSONAL INFORMATION
In case a Member discovers that personal information is being used for the wrong purpose or scope, he/she has the right to complain to MEKONG EXPORT COMPANY via email address or phone number +84.93968.2992, MEKONG EXPORT COMPANY Customer Care Center will be responsible for handling and responding to the Member within 24 hours.
In case the hosting server is hacked, MEKONG EXPORT COMPANY is responsible for notifying the authorities and coordinating the investigation to clarify the incident and promptly notify customers.